Refund policy

Shipping Policy

At Bokasha, we are committed to delivering your jewellery safely and on time.

  • Orders are processed within 1–3 business days.

  • Delivery time usually takes 3–7 business days depending on your location.

  • You will receive a tracking number once your order is shipped.

  • Delivery times may vary during peak seasons, sales, or public holidays.

We carefully inspect every item before shipping to ensure it reaches you in perfect condition.

Exchange Policy

We want you to shop with confidence.

If the product you receive is:

  • Damaged

  • Defective

  • Incorrect item

You may request an exchange within 48 hours (2 days) of receiving your order.

To be eligible for exchange:

  • The product must be unused and unworn

  • It must be returned in original packaging

  • All tags and accessories must be intact

Items showing signs of use or damage caused by the customer will not be eligible for exchange.

Return Policy

We accept returns only in case of damaged, defective, or incorrect products.

  • Return requests must be made within 48 hours of delivery

  • After inspection and approval, we will issue:

    • A replacement

    • Or a full refund to your original payment method

Refund processing may take 5–7 business days depending on your bank.

Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

  • Earrings (unless defective)

  • Customized products

  • Sale items (unless damaged)

Important Information

  • Shipping charges are non-refundable.

  • Customers are responsible for safe packaging during returns.

  • This policy applies only to purchases made through Bokasha’s official website.

For assistance, please contact us at:
📧 bokashacollection.com